2024-2025 Student Exam and Grading Guide

EXAMINATION INFORMATION

Technology Failure During the Exam.

If you experience a technical problem with Examsoft, please call the ExamTaker Support Line: 866-429-8889 or 954-429-8889.

If you are unable to resolve the issue with Examsoft, please contact Dean Cove at lcove@suffolk.edu.

Mistake or something ambiguous in an exam question

If the exam is an essay format, please make note of the issue in your exam answer and do your best to respond to the question. If the issue is in a multiple choice exam, please contact Dean Cove at lcove@suffolk.edu. immediately after the exam concludes. In either case, do not stop taking your exam and do not communicate with anyone about the issue until after the exam is complete.

Privacy or Security Issues Associated with Remote Proctoring

The remote proctoring services collect information about you only to the extent necessary to confirm your identity and proctor your exam remotely. Your personal information is as secure and private as equivalent information that you already share with Suffolk (e.g., your pho to, a faculty member’s video and audio recordings of your classes). Any images or webcam footage captured while you are taking your examinations will be similarly kept in strict compliance with federal law (e.g., FERPA) and all applicable data privacy laws. Examsoft also complies with all applicable privacy laws, including FERPA, and is subject to the investigatory and enforcement powers of the FTC. A full description of Examsoft’s data privacy policies is available here. Take-Home Exams, Papers & Projects Faculty members choosing to test students via take-home examinations, papers, and projects will provide written instructions. Take-home examinations are generally required to be completed within 24 hours to 48 hours. However, the duration of each take-home exam is determined by the faculty member. The time begins as soon as the exam is downloaded in Appointlink and should be uploaded by the end of the allotted time. Use the following steps to confirm the take-home exams displayed are correct for term. 1. Navigate to the following URL to access the take-home exam application. a. https://suffolk-takehome.appointlink.com 2. Students should be prompted with Suffolk SSO login if not already authenticated. 3. Once authenticated users will be redirected to the take-home exam application and their take-home exam listing. 4. Exam details for each of the student’s exams will be displayed in the listing. a. This includes the exam name, overall take-home exam window and time limit. b. If an exam is too early to start, the exam will not be accessible. c. If an exam is available and not been started, a Start Exam link will display next to the exam. d. If an exam has been started but not complete, a Continue Exam link will display next to the exam. e. If an exam is too late to start, the exam will not be accessible. f. If an exam has already been marked as finalized and completed, a review link will display next to the exam. Review your take-home exam listing

Completing Your Take-Home Exam

The following steps outline the process for starting and completing your take-home exam. Should you need assistance, please contact the Office of Academic Services for assistance. 1. Start your exam when it is available to start. 2. In your profile, be sure your name, and email are correct and that an exam ID for the exam has been assigned. 3. Accept the required honor code when presented, then click the ‘Start Exam’ button.

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